Give customers a voice to drive business success
Don’t risk losing customers to your competitors. Measure satisfaction scores and use feedback insights to improve the entire customer journey and increase loyalty.
How customer feedback solutions can help you
Get high-volume feedback from physical VoC survey kiosks
Customer feedback touch-screen kiosks are more engaging and, attract a higher volume of feedback and better sample sizes than other methods.
Assess the entire customer journey
Measure customer experience at every touch-point with multi-channel feedback; online and physical survey devices to capture pre, post and in-the-moment feedback.
Use actionable insights to improve customer satisfaction
Find out why your customers are happy or not and act on feedback. Use Voice of Customer software to make business decisions to improve satisfaction, retention, spend and loyalty to build brand ambassadors.
Speed-up resolution with real-time alerts and reports
Get email alerts within 30 seconds of receiving negative feedback. Issues can be resolved before customers even leave your location, limiting bad reviews or social mentions, and improving satisfaction.
Respond and manage all customer inquiries
Collect, manage and respond to customer inquiries from multiple channels in one system. Assign queries to the correct team, track resolution time and costs, compare results across locations and respond to customers quickly.
Easy customer feedback implementation
Don’t stress about your VoC strategy and implementation, we can manage it for
you. Avius have years of experience planning and managing complex multi-
location customer feedback survey kiosk deployment.
Planning
Agree on survey plans and kiosks to meet your business needs
Survey creation
Avius VoC experts will create on-brand user-friendly surveys
Deployment
Unpack your customer survey kiosks and plug-in to start gathering feedback
Analysis
Monitor your KPIs and spot trends with custom-built survey analytics
Avius features
Bespoke survey design
On-brand and tailored to your requirements
Offline data collection
Collects responses offline, results appear once online
Remote management
Manage all devices for all locations from your office
Multi-lingual
Responses can be automatically translated back to English
Anti-bacterial screen
Screen protector eliminates 99.9% of bacteria
Secure & GDPR compliant
Responses are encrypted on-device and can only be decrypted after being sent to our system. All data transfer is TLS/SSL encrypted. Display privacy notices when you collect personal data.
A sample of our clients…
Tyler Pellerin
Product Excellence
“They provide us with outstanding service and powerful software which enables us to deliver an excellent customer experience.”
Mia Manson-Bishop
Member Experience Director
David Lloyd Leisure
“Avius have enabled us to significantly enhance our customer excellence culture, putting our members at the heart of the company. The service and support from the Avius team is second to none, their knowledge and expertise are excellent.”
Sean Bonner
Senior Director of Global Expos Education & Program Management
IAAPA
“When we partnered with Avius, we saw our participation actually exceed how it was done on paper... We use this information, bring it all together, and send it back to our committees to create the foundation for future programmes to come.”
