Put customers at the heart of your business
Collect customer feedback at every touch-point across all of your locations to get actionable insights to improve customer satisfaction.
Solutions
Smiley face feedback buttons
Make sharing feedback as simple as pressing a button.
Avius Feedback Buttons give customers a simple way to rate their experience and help your team identify where attention is needed.
In-the-moment feedback
Survey kiosks collect high numbers of feedback at the point of experience.
Act on Voice of Customer insights to improve the experience across the entire customer journey.
Online & QR code surveys
Let customers share feedback whenever and wherever it suits them.
Share tailored surveys through email, SMS or web links, or use QR codes and short URLs to collect feedback at key touchpoints.
How voice of customer benefits you
Improve customer satisfaction and retention
Collect customer feedback to find out how to exceed expectations and grow loyal customers. Act quickly to resolve issues before they even think about leaving a review or posting on social.
Close the gap between expectation and reality
Whilst you might be exceeding expectations for some segments, you could be below par for others. Check KPIs for each customer segment and understand how to delight everyone.
Inform investment decisions
Don’t guess where to spend money, use results from customer satisfaction surveys to decide which products, services or facilities need investment to improve customer experience.
Identify under-performing teams
Easily compare results from all locations to understand who’s performing well. Use insights from high-performing teams and Voice of Employee surveys to help those who are struggling.
Build brand ambassadors
There’s no better marketing than Word-of-Mouth. Turn loyal customers into advocates who will happily recommend you to friends and family.
Drive revenue growth
Optimal operational process teamed with successful customer retention and a loyal base of customers will have a significant effect on your bottom line.
VoC in action
Why Avius?
Avius has over 20 years of experience planning and managing complex multi-location survey kiosk deployment within high-footfall businesses.
Mia Manson-Bishop
Member Experience Director
David Lloyd Leisure
“Avius have enabled us to significantly enhance our customer excellence culture, putting our members at the heart of the company. The service and support from the Avius team is second to none, their knowledge and expertise are excellent.”
Wayne Burton
Global Director of Guest & Operations Performance
Merlin Entertainments
“Avius Feedback Buttons have been really useful to drive strong sample sizes for high level insight. They work nicely when we combine the data with post-visit and event-specific feedback.”
Charles Pettis
Director of Customer Experience
Hartsfield-Jackson Atlanta International Airport
“Our partnership with Avius has been outstanding. It gives us valuable insight into the passenger journey across our airport, helping us understand where we’re doing well and where we can improve to deliver a better travel experience.”
