Multi-channel customer feedback surveys
To collect feedback from a wide sample of customers, use a multi-channel customer feedback solution with all results combined in one system.
In-the-moment kiosks
- Collect in-the-moment feedback
- Resolve issues before customers leave your premises
- Manage remotely, no need to visit every site
- Easy to tie feedback back to each location
- High-footfall areas maximize responses
Online surveys
- Distribute via email
- Embed in your website
- Print QR code on posters, cards, receipts
- Share on social media
- Responsive and optimized for mobile
In-app surveys
- Set certain actions to trigger a customer feedback survey
- Customers can do everything in one place
- Capture feedback as they complete an action - booking, purchase etc
View all results in one place
View results from all of your feedback channels in one system.
- Keep an eye on customer satisfaction scores
- Track and compare Net Promoter Scores (NPS)
- View customer feedback and suggestions
- Compare results by teams or locations
- Integrate results into your existing BI tool
