Pricing and Features

There are a range of options to suit your business needs and budget.

Facilities Management collects a high volume of anonymous scores to monitor facilities, such as washrooms.

Customer Experience provides KPI scores, detailed customer feedback, and enables customer follow-up and service recovery.

Customer Inquiry Management allows you to collect, manage, and reply to all feedback from multiple channels, in one system.

STARTER

$46
month / collectorfor unlimited responses

or 27 cents per response

  • One KPI Question
  • Online or Kiosk Collectors
  • Real-time Reports
  • Strong Response Encryption
  • 2 Year Data Retention
REQUEST A QUOTE

STANDARD

$80
month / collectorfor unlimited responses

or 47 cents per response

Everything in Starter, plus…

  • Advanced Logic
  • Custom Survey Design
  • 5 Year Data Retention
REQUEST A QUOTE

PREMIUM

$115
month / collectorfor unlimited responses

or 68 cents per response

Everything in Standard, plus…

  • Email Distribution
  • Multi-lingual Surveys
  • 10 Year Data Retention
REQUEST A QUOTE

PREMIUM PLUS

Contact Us

for a quote

Everything in Premium, plus…

  • Custom Analytics
  • Custom Integrations
  • Advanced Question Types
  • Advanced Hardware Options
  • Unlimited Data Retention
REQUEST A QUOTE

NEW FEEDBACK BUTTONS

$30
month / collectorfor unlimited responses

+ $199 device cost

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STANDARD KIOSK

$30
month / collectorfor unlimited responses

or 17 cents per response

  • Kiosk Collector
  • Drill-down Questions
  • Comment Questions
  • 5 Year Data Retention
REQUEST A QUOTE

PREMIUM KIOSK

$54
month / collectorfor unlimited responses

or 32 cents per response

  • Multiple Languages
  • On-screen Widgets
  • Cleaner Check-in
  • 10 Year Data Retention
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ALL-IN-ONE
CUSTOMER INQUIRY
MANAGEMENT SYSTEM

$81/ month / user
  • Multi-channel Support
  • Case Management
  • Case Notifications
  • Complete Case History
  • Team Collaboration
  • Track SLA Times
  • Custom Reporting Dashboards
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Volume discounts available, contact us for more details.

All Features

Feedback Depth and RichnessSTARTERSTANDARDPREMIUMPREMIUM PLUS
KPI Questions ONEUNLIMITEDUNLIMITEDUNLIMITED
Capture Contact Details green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Comments green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Custom Survey Design green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Advanced Survey Logic green tick - feature includedgreen tick - feature includedgreen tick - feature included
Multi-lingual green tick - feature includedgreen tick - feature included
Advanced Question Types green tick - feature included
Multi-channel FeedbackSTARTERSTANDARDPREMIUMPREMIUM PLUS
Kiosk Collectors
Hardware sold separately, see our range of kiosks.		green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Online Collectors green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Offline Data Collection green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Email Distribution green tick - feature includedgreen tick - feature included
Bespoke Collectors green tick - feature included
Response & ResultsSTARTERSTANDARDPREMIUMPREMIUM PLUS
Real-time Dashboard Reports green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Raw Data Export green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Real-time Alerts green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
API green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Strong Response Encryption green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Custom-built Analytics green tick - feature included
Custom Integrations green tick - feature included
Data Retention Period 2 YEARS5 YEARS10 YEARSUNLIMITED
Customer SupportSTARTERSTANDARDPREMIUMPREMIUM PLUS
Helpdesk Support green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Device Management green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Feedback Depth and RichnessFEEDBACK BUTTONSSTANDARD KIOSKPREMIUM KIOSK
Smiley Face CSAT KPI green tick - feature includedgreen tick - feature includedgreen tick - feature included
Multiple Choice Drill-down green tick - feature includedgreen tick - feature included
Comments green tick - feature includedgreen tick - feature included
Multiple Languagesgreen tick - feature included
On-screen Widgets green tick - feature included
Cleaner Check-ingreen tick - feature included
Multi-channel FeedbackFEEDBACK BUTTONSSTANDARD KIOSKPREMIUM KIOSK
NEW Feedback Buttons Collector
Hardware sold separately. More information.		green tick - feature included
Kiosk Collectors
Hardware sold separately, see our range of kiosks.		green tick - feature includedgreen tick - feature included
Online Collectors green tick - feature includedgreen tick - feature included
Offline Data Collection green tick - feature includedgreen tick - feature includedgreen tick - feature included
Response & ResultsFEEDBACK BUTTONSSTANDARD KIOSKPREMIUM KIOSK
Real-time Dashboard Reports green tick - feature includedgreen tick - feature includedgreen tick - feature included
Real-time Alerts green tick - feature includedgreen tick - feature includedgreen tick - feature included
API green tick - feature includedgreen tick - feature includedgreen tick - feature included
Strong Response Encryption N/Agreen tick - feature includedgreen tick - feature included
Data Retention Period 2 YEARS5 YEARS10 YEARS
Customer SupportFEEDBACK BUTTONSSTANDARD KIOSKPREMIUM KIOSK
Helpdesk Support green tick - feature includedgreen tick - feature includedgreen tick - feature included
Device Management green tick - feature includedgreen tick - feature includedgreen tick - feature included
Multi-channel SupportSTANDARD
Email Inquiries green tick - feature included
Phone Inquiries green tick - feature included
Web Inquiries green tick - feature included
SMS Inquiries green tick - feature included
Survey Responses green tick - feature included
Face-to-face Inquiries green tick - feature included
Case ManagementSTANDARD
Case Prioritization green tick - feature included
Case Categories green tick - feature included
Category Code green tick - feature included
Email or SMS Case Replies green tick - feature included
Email Auto-replies green tick - feature included
SLA Tracking Times green tick - feature included
Case Notifications green tick - feature included
Resolution Notes green tick - feature included
Case ReportingSTANDARD
KPIs Overview green tick - feature included
Helpdesk Reports green tick - feature included
Multi-device Access green tick - feature included
Report Templates green tick - feature included
Custom Design green tick - feature included
Customer Satisfaction Rating green tick - feature included
Data Security green tick - feature included
Data Retention Period UNLIMITED
Case HistorySTANDARD
Complete Case History green tick - feature included
Track Changes green tick - feature included
Search Criteria green tick - feature included
Team CollaborationsSTANDARD
Case Sharing green tick - feature included
Assign Inquiries green tick - feature included
Agent Conflict Detection green tick - feature included
Customer SupportSTANDARD
Onboarding Training ADDITIONAL COST
Helpdesk Support green tick - feature included