Avius Smiley Faces

Pricing and features

There are a range of options to suit your business needs and budget.

Customer
ExperienceFacilities
ManagementCustomer Enquiry
Management

Starter

$46
month / collector
for unlimited responses

or 27 cents per response

Request a Quote

Includes:

  • One KPI Question
  • Online or Kiosk Collectors
  • Real-time Reports
  • Strong Response Encryption
  • 2 Year Data Retention

Standard

$80
month / collector
for unlimited responses

or 47 cents per response

Request a Quote

Everything in Starter, plus:

  • Advanced Logic
  • Custom Survey Design
  • 5 Year Data Retention
Most Popular

Premium

$115
month / collector
for unlimited responses

or 68 cents per response

Request a Quote

Everything in Standard, plus:

  • Email Distribution
  • Multi-lingual Surveys
  • 10 Year Data Retention

Premium +

Contact Us
for a quote
Request a Quote

Everything in Premium, plus:

  • Custom Analytics
  • Custom Integrations
  • Advanced Question Types
  • Advanced Hardware Options
  • Unlimited Data Retention

Feedback Buttons

$30
month / collector
for unlimited responses

+ $199 device cost

Order Now
Most Popular

Standard Kiosk

$30
month / collector
for unlimited responses

or 17 cents per response

Request a Quote
  • Kiosk Collector
  • Drill-down Questions
  • Comment Questions
  • 5 Year Data Retention

Premium Kiosk

$54
month / collector
for unlimited responses

or 32 cents per response

Request a Quote
  • Multiple Languages
  • On-screen Widgets
  • Cleaner Check-in
  • 10 Year Data Retention

All-In-One
Customer Inquiry
Management System

$81/ month / user
Request a Quote
  • Multi-channel Support
  • Case Management
  • Case Notifications
  • Complete Case History
  • Team Collaboration
  • Track SLA Times
  • Custom Reporting Dashboards

Volume discounts available, contact us for more details.

Avius Smiley Faces

All features

Customer
ExperienceFacilities
ManagementCustomer Enquiry
Management
 
Feedback Depth and Richness
StarterStandardPremiumPremium +
KPI QuestionsOneUnlimitedUnlimitedUnlimited
Capture Contact Detailstick - feature includedtick - feature includedtick - feature includedtick - feature included
Commentstick - feature includedtick - feature includedtick - feature includedtick - feature included
Custom Survey Designtick - feature includedtick - feature includedtick - feature includedtick - feature included
Advanced Survey Logictick - feature includedtick - feature includedtick - feature included
Multi-lingualtick - feature includedtick - feature included
Advanced Question Typestick - feature included
Multi channel Feedback
StarterStandardPremiumPremium +
Kiosk Collectors
Hardware sold separately, see our range of kiosks.		tick - feature includedtick - feature includedtick - feature includedtick - feature included
Online Collectorstick - feature includedtick - feature includedtick - feature includedtick - feature included
Offline Data Collectiontick - feature includedtick - feature includedtick - feature includedtick - feature included
Email Distributiontick - feature includedtick - feature included
Bespoke Collectorstick - feature included
Response & Results
StarterStandardPremiumPremium +
Real-time Dashboard Reportstick - feature includedtick - feature includedtick - feature includedtick - feature included
Raw Data Exporttick - feature includedtick - feature includedtick - feature includedtick - feature included
Real-time Alertstick - feature includedtick - feature includedtick - feature includedtick - feature included
Apitick - feature includedtick - feature includedtick - feature includedtick - feature included
Strong Response Encryptiontick - feature includedtick - feature includedtick - feature includedtick - feature included
Custom-built Analyticstick - feature included
Custom Integrationstick - feature included
Data Retention Period2 Years5 Years10 YearsUnlimited
Customer Support
StarterStandardPremiumPremium +
Helpdesk Supporttick - feature includedtick - feature includedtick - feature includedtick - feature included
Device Managementtick - feature includedtick - feature includedtick - feature includedtick - feature included
 
Feedback Depth and Richness
FeedbackButtonsStandardKioskPremiumKiosk
Smiley Face CSAT KPItick - feature includedtick - feature includedtick - feature included
Multiple Choice Drill-downtick - feature includedtick - feature included
Commentstick - feature includedtick - feature included
Multiple Languagestick - feature included
On-screen Widgetstick - feature included
Cleaner Check-intick - feature included
Multi channel Feedback
FeedbackButtonsStandardKioskPremiumKiosk
New Feedback Buttons Collector
Hardware sold separately. More information.		tick - feature included
Kiosk Collectors
Hardware sold separately, see our range of kiosks.		tick - feature includedtick - feature included
Online Collectorstick - feature includedtick - feature included
Offline Data Collectiontick - feature includedtick - feature includedtick - feature included
Response & Results
FeedbackButtonsStandardKioskPremiumKiosk
Real-time Dashboard Reportstick - feature includedtick - feature includedtick - feature included
Real-time Alertstick - feature includedtick - feature includedtick - feature included
Apitick - feature includedtick - feature includedtick - feature included
Strong Response EncryptionN/atick - feature includedtick - feature included
Data Retention Period2 Years5 Years10 Years
Customer Support
FeedbackButtonsStandardKioskPremiumKiosk
Helpdesk Supporttick - feature includedtick - feature includedtick - feature included
Device Managementtick - feature includedtick - feature includedtick - feature included
 
Multi channel Support
Standard
Email Inquiriestick - feature included
Phone Inquiriestick - feature included
Web Inquiriestick - feature included
SMS Inquiriestick - feature included
Survey Responsestick - feature included
Face-to-face Inquiriestick - feature included
Case Management
Standard
Case Prioritizationtick - feature included
Case Categoriestick - feature included
Category Codetick - feature included
Email or SMS Case Repliestick - feature included
Email Auto-repliestick - feature included
SLA Tracking Timestick - feature included
Case Notificationstick - feature included
Resolution Notestick - feature included
Case Reporting
Standard
KPIs Overviewtick - feature included
Helpdesk Reportstick - feature included
Multi-device Accesstick - feature included
Report Templatestick - feature included
Custom Designtick - feature included
Customer Satisfaction Ratingtick - feature included
Data Securitytick - feature included
Data Retention PeriodUnlimited
Case History
Standard
Complete Case Historytick - feature included
Track Changestick - feature included
Search Criteriatick - feature included
Team Collaborations
Standard
Case Sharingtick - feature included
Assign Inquiriestick - feature included
Agent Conflict Detectiontick - feature included
Customer Support
Standard
Onboarding TrainingAdditional Cost
Helpdesk Supporttick - feature included